In order to get support you first need to log a support ticket.
Go here for details: https://www.tallemucrm.com/support/logging-a-support-ticket/
Tall Emu CRM Support Options
There are 2 options for Support; Adhoc or Managed Support.
Adhoc Phone Support
Hourly rate ($190 p/h) phone support, billed in 15 minute increments.
Managed Support Contract (12 months)
Tall Emu Managed Support is designed to help your company get the most out of CRM. Our software helps to run your business – and we want to make sure that you get the most out of it, without worrying about receiving unexpected invoices when calling for help.
Our Managed Support Contract is an annual agreement, with the option of quarterly or annual billing.
What you receive:
- Email Support (unlimited for two named users)
- Unlimited Phone Support (not Training or customisations) with-in working hours
- Remote Web Support if required
- Unlimited support tickets
- Free installation of upgrades
- 10% Discount on website development
- 50% discount on Tall Emu Dashboards
- FREE use of Tall Emu Web CRM.
- Priority Access to new versions of our software
- Priority Access to new applications we develop