In order to get support you first need to log a support ticket.
Go here for details: https://www.tallemucrm.com/support/logging-a-support-ticket/
Tall Emu CRM Support Options
There are 2 options for Support; Adhoc or Managed Support.
Adhoc Phone Support
Hourly rate ($250 p/h) phone support, billed in 30 minute increments.
Managed Support Contract (12 months)
If you pay for the year upfront then you get a further 10% discount which effectively mean you are paying $270 per month.
Tall Emu Managed Support is designed to help your company get the most out of CRM. Our software helps to run your business – and we want to make sure that you get the most out of it, without worrying about receiving unexpected invoices when calling for help.
Our Managed Support Contract is an annual agreement, with the option of quarterly or annual billing.